Shipping & Returns
All items are handmade to order. Your order will usually ship within 5 days from the date of purchase. During peak times, it may take longer to get your purchase created and shipped. We guarantee all orders will be shipped within 2 weeks of purchase date. Shipping times are dependent on USPS shipping schedule. Please allow an additional 2-5+ days for your package to be delivered once shipped. At this time, Bead and Board only ships to addresses within the United States from Dubuque, Iowa. Standard and expedited shipping is available at check out. Sales are final on all clearance items. Are you ordering multiple pieces? We will do our best to combine them into one package to save you extra shipping charges.
Local Pickup in Dubuque, Iowa is available. Simply select “Local Pickup” at checkout. No shipping charge applies to items picked up locally.
We gladly accept returns and exchanges. Contact us within 14 days of delivery. Ship (at your expense) items back within 30 days of delivery for a full refund of the purchase price (less shipping). We cannot cancel an order once the item has been created (normally within 3 days of purchase). Custom and personalized items are sold on a non-returnable basis. Please contact us if you have any problems with your order.